York (YRK)
Managed by LNER
Station facilities
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Station seating facilities
Station seating facilities This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
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Trolleys
Trolleys Yes -
Refreshments
Note Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open. -
Pay phone
Pay phone -
Internet
Public Wi-Fi Yes -
Post box
Note Outside the station -
Tourist information office
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Shops
Shops
York
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Compound,Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
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Within station, within car park, and next to the ticket office
- Storage spaces
- 626
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80 secure stands.
- Storage CCTV
- Yes
- PlusBike (cycle hire)
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Available from EuropCar office on Platform 1.
- Car Park
- Station Car Park
- Operator
- London North Eastern Railway
- Address
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- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 604 with 6 accessible spaces available
- Parking is chargeable for all vehicles
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £17.50
- Off peak rate
- £6.75
- Saturday rate
- £6.75
- Sunday rate
- £6.75
- Weekly rate
- £70.00
- Annual rate
- £1925.00
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Premier Spaces Annual Season Ticket £2625.00.
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
- CCTV Coverage
- No
- Car Park
- Station Short Stay Car Park
- Operator
- London North Eastern Railway
- Address
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- Opening hours
- Number of spaces
- 30 with 6 accessible spaces available
- Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Hourly rate
- £2.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
Station Taxis 01904 623 332
- Accessible taxis
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No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
- Impaired mobility set down / pick up points available
- Yes
- Car hire
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Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:00 - 20:00
Saturday 06:00 - 20:00
Sunday 08:00 - 19:00
For Advance Purchases, the opening hours are: Mon - Fri 08:00 until 19:00. Sat 08:00 until 18:00. Sun 09:00 until 18:00
- Location
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On main concourse.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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Available during Travel Centre opening times
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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Accessible machines are available on the main concourse
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday 00:00 - 23:59
Saturday 00:00 - 23:59
Sunday 00:00 - 23:59
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
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Located at the front of the Station
- Lost Property
- Yes
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Monday - Friday 09:00 - 16:00
- 03457 225333
- Customer Services
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We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Pick Up / Drop Off at Bus Stand E outside the Principal Hotel
Facilities
- ATM Machine
- Yes
- Located on concourse
- Pay phones
- Yes
- Post box
- Yes
- Outside the station
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around York station
- Refreshment facilities
- Yes
- Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
- Waiting rooms opening hours
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Monday - Sunday 06:00 - 22:00
Accessibility and mobility access
- Helpline Contact
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Assisted travel
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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
- Staff help available opening times
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Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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