London Waterloo (WAT)

Managed by Network Rail 

 
London Waterloo station
Station Approach
London
Greater London.
SE1 8SW
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note

    A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.

  • ATM machine

    ATM machine Located on concourse

  • Toilets

    Toilets

    The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

  • Pay phone

  • Internet

    Public Wi-Fi Yes

  • Post box

    Note Located on the concourse

  • Tourist information office

  • Shops

    Shops

    A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
 
 

London Waterloo

Stations made easy

Route planning around the station including maps and platforms

Show [WAT] route

 

Getting to and from the station

 

Bicycle parking

Stands,Wheel Racks
Storage sheltered
No
Storage location

 

Cycle storage is located outside exit 3 on Station Approach / Cab Road.

 

Storage spaces
573

Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.

Storage CCTV
Yes
PlusBike (cycle hire)

There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)

Car Park
Station Car Park
Operator
APCOA Parking (UK) Limited
Phone number
0345 165 2030
Email address
[email protected]
Note

Station Approach.

For parking charges see www.apcoa.co.uk/parking-in/london/london-waterloo-station.html

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
27  with 2 accessible spaces available
Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge  
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
CCTV Coverage
No
Onward travel information

Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)

Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)

The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.

Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)

Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).

Taxi

Taxis are available from the taxi rank on Cab Road / Station Approach

Accessible taxis

Accessible taxis are available from the taxi rank on Cab Road / Station Approach

Impaired mobility set down / pick up points available
Yes

Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)

Metro

Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines.

Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk).

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:30 - 23:15
Saturday 05:30 - 23:15
Sunday 06:30 - 22:30

Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes

Only Oyster pay as you go top-ups are available from self-service ticket machine(s)

Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Penalty fares
Penalty fares apply for South Western Railway 
London fare zone
Zone 1

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from information point,Yes - from ticket office 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.

Staffed information points are located on the main concourse until 21:00 daily.  

A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

Lost Property
Yes
South Western Railway
Monday - Friday 07:30 - 19:00
View South Western Railway Lost Property page
0207 401 7861
Situated in Lower Road. Take the escalators or lift opposite platforms 4 and 5 (exit 2) to the lower level, turn right and turn right again.
Customer Services
Monday-Saturday 07:00-22:15 
Sunday 09:00-20:45 

Station Reception

Ticket gates
Yes
  • There are ticket gates to all platforms.
  • All platforms can be accessed by wide ticket gates.
CCTV
Yes

Facilities

 
ATM Machine
Yes
Located on concourse
Post box
Yes
Located on the concourse
Public Wi-Fi
Yes

Free public Wi-Fi is available at the station

Refreshment facilities
Yes

A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.

Shops
Yes
Type of shops available

A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.

Toilets
Yes
Toilets Location

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Staff help available
Yes

Please visit the information point in the centre of the concourse for information and assistance.

Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]

It is preferred if assistance is arranged 24 hours in advance.

Monday to Friday 04:30 - 01:05
Saturday 04:30 - 01:50
Sunday 05:30 - 01:05 

Staff help available opening times
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

There is step free access from the main concourse to all platforms, shops and facilities.

Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.

 

Wheelchairs available
Yes
Wheelchairs available open hours

Station Map

 
Station plan

View larger version
Stations made easy
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