London Waterloo East (WAE)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
Note Coffee shops and Selecta vending machines -
ATM machine
-
Toilets
Toilets Platform B and C - Available during staffing hours -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops newspapers
London Waterloo East
Getting to and from the station
- Car Park
No- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- On overbridge from Waterloo Main station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at ticket office
- Smartcards validators
- Yes
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- On platforms and overbridge
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Bus alighting point in Sandell Street.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not wheelchair accessible
- Refreshment facilities
- Yes
- Coffee shops and Selecta vending machines
- Shops
- Yes
- Type of shops available
- newspapers
- Toilets
- Yes
- Toilets Location
- Platform B and C - Available during staffing hours
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Only available when staff present
- National key toilets
- Yes
- National key toilets location
-
Platforms B and C - Available during staffing hours
- Waiting Rooms
- Yes
- Waiting rooms location
- Heated waiting room on Platform B and C Only available when staff present
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Assisted travel
-
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point.
- Helpline opening hours
-
*Helpline closed on Christmas Day
- Staff help available
- Yes
- Staff help available opening times
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
-
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator.There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Assistance/Help available from station staff from First to Last trains.
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