Stations & on train
Avanti West Coast- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Railway
- Elizabeth Line
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Southend Airport
- London Underground
- Lumo
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- Thameslink
- TransPennine Express
- Transport for Greater Manchester
- Transport for Wales
- West Midlands Railway
South Western Railway (SW)
Information last updated 08 September 2022 11:50
- Managing Director
- Claire Mann
- Head Office
- Phone
- 03456000650
- Textphone number
- 1800108005282100 (For customers with hearing impairments)
- Address
-
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London
SE1 9LQ - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Friday 0800 - 2000
Saturday 0900 - 1800
Sunday 0900 - 1600
- Lost Property
- Phone
- 03456000650
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Friday 0800 - 2000
Saturday 0900 - 1800
Sunday 0900 - 1600
Ticketing & Fares
- Telesales
-
Telesales are not offered and you'll need to visit our website at: southwesternrailway.com to buy tickets.
- Phone
- 0
- Textphone number
- 1800108005282100 (For customers with hearing impairments)
- Address
-
- Group Travel
- Phone
- Email address
- [email protected]
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Email address
- [email protected]
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
-
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket, they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Clapham Junction and Kew Bridge / Twickenham on Sunday 27 November
- Buses replace trains between Surbiton and Effingham Junction on Sunday 27 November
- Buses replace trains between Axminster and Exeter St Davids on Saturday 26 and Sunday 27 November
- Buses replace trains between Basingstoke and Eastleigh / Southampton Central / Fareham on Saturday 26 and Sunday 27 November
- Amended services in the Queenstown Road area on Sunday 20 November
- Buses replace trains between Reading / Basingstoke and Winchester on Saturday 19 and Sunday 20 November
- Buses replace trains in the Aldershot area on Sunday 13 November
- Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Sunday 13 November
- Buses replace trains between Basingstoke and Winchester / Southampton Central / Fareham on Saturday 12 and Sunday 13 November
- Buses replace trains in the Westbury area on Sunday 13 November
- Buses replace trains between Surbiton / Leatherhead and Guildford on Sunday 6 November
- Buses replace trains between Axminster and Exeter St Davids on Saturday 5 and Sunday 6 November
- Buses replace trains between Guildford / Petersfield and Havant / Portsmouth Harbour on Saturday 5 and Sunday 6 November
- Buses replace trains between Southampton area on Saturday 5 and Sunday 6 November
- Buses replace trains between Hounslow and Virginia Water / Windsor on Saturday 29 and Sunday 30 October
- Buses replace trains between Surbiton and Effingham Junction on Sunday 30 October
- Buses replace trains between Haslemere / Guildford and Havant on Saturday 29 and Sunday 30 October
- Buses replace trains between Eastleigh and Bournemouth on Saturday 29 and Sunday 30 October
- Buses replace trains between Haslemere / Guildford and Havant from Saturday 22 to Friday 28 October
- No trains via Staines on Saturday 22 and Sunday 23 October
- Buses replace trains to / from Southampton Central / Eastleigh on Saturday 15 and Sunday 16 October
- Buses replace trains between Worcester Park and Dorking / Effingham Junction on Sunday 16 October
- Buses replace trains between Staines and Reading / Woking on Sunday 16 October
- Buses replace trains between Axminster and Exeter St David's on Saturday 15 and Sunday 16 October
- Buses replace trains between Kingston / New Malden and Twickenham / Shepperton on Saturday 15 and Sunday 16 October
- Amended South Western Railway service via Wimbledon on Sunday 9 October
- No trains via Staines on Saturday 8 and Sunday 9 October
- Buses replace trains between Reading / Basingstoke and Winchester / Southampton Central on Saturday 8 and Sunday 9 October
- Amended late night / early morning South Western Railway service from Monday 3 to Thursday 6 October
- No trains at Queenstown Road on Sunday 2 October
- Buses replace trains in the Woking area on Sunday 2 October
- No trains via Staines on Saturday 1 and Sunday 2 October
- Buses replace evening trains in the Haslemere / Havant area from Monday 26 to Wednesday 28 September
- Buses replace trains between Yeovil and Castle Cary / Salisbury from Saturday 24 September to Sunday 9 October
- Buses replace trains in the Woking area on Saturday 24 and Sunday 25 September
- Buses replace trains between Barnes and Twickenham / Feltham via Brentford on Saturday 24 and Sunday 25 September
- Buses replace trains between Axminster and Exeter St Davids from Monday 19 to Friday 23 September
- No trains via Staines on Saturday 17 and Sunday 18 September
- Buses replace trains between Salisbury and Southampton Central on Saturday 17 and Sunday 18 September
- Buses replace trains in the Woking area on Saturday 10 and Sunday 11 September
- Buses replace trains between Barnes and Feltham / Twickenham via Brentford on Saturday 10 and Sunday 11 September
You are here:
- Home
- Stations & on train
- Train Operating Companies
- South Western Railway
