Peterborough (PBO)
Managed by LNER
Station facilities
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Station seating facilities
Station seating facilities This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
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Trolleys
Trolleys Yes -
Refreshments
Note Various coffee shops and café's available for refreshments -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open. -
Pay phone
Pay phone -
Internet
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Post box
Note Located at the front of the station
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Tourist information office
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Shops
Shops
Peterborough
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
-
Alongside station entrance and adjacent to BTP office
- Storage spaces
- 458
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- Brompton Dock
0208 232 3931
www.bromptondock.co.uk - Car Park
- Main station
- Operator
- London North Eastern Railway
- Opening hours
- Number of spaces
- 731
- There are a further 28 spaces for blue (disabled) badge holders. 25 of these are in the area behind the Great Northern hotel with a further 3 within the main long stay car park towards the south of the station
- Free of charge
- No
- Daily rate
- £17.00
- Off peak rate
- £6.75
- Saturday rate
- £6.75
- Sunday rate
- £6.75
- Hourly rate
- £3.00
- Weekly rate
- £51.00
- Annual rate
- £1870.00
-
Annual Season Premier Bays £2210.00
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
- CCTV Coverage
- No
- Car Park
- Mayor's Walk Car Park
- Operator
- London North Eastern Railway
- Opening hours
- Number of spaces
- 262
- Free of charge
- No
- Daily rate
- £17.00
- Off peak rate
- £6.75
- Saturday rate
- £6.75
- Sunday rate
- £6.75
- Hourly rate
- £3.00
- Weekly rate
- £51.00
- Annual rate
- £1870.00
-
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
- CCTV Coverage
- No
- Car Park
- Spittle Bank
- Address
-
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- Opening hours
- Number of spaces
- 193
- Free of charge
- No
- Daily rate
- £17.00
- Off peak rate
- £6.75
- Saturday rate
- £6.75
- Sunday rate
- £6.75
- Weekly rate
- £51.00
- Annual rate
- £1870.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
- Accessible taxis
-
Outside station plus we can book by phone
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:00 - 20:00
Saturday 06:00 - 20:00
Sunday 08:00 - 20:00
- Location
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In Travel Centre and on concourse.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
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Collection is available for Smart tickets bought online.
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 03:15 - 01:00
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- No
- Lost Property
- Yes
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Monday - Friday 09:00 - 16:00
- 01302 362175
- Customer Services
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We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail Replacement Coaches leave from the station entrance.
Facilities
- ATM Machine
- Yes
- First class Lounge
- Yes
-
The First Class Lounge For LNER customers is located in the Great Northern Hotel directly opposite the station.
- First class Lounge opening hours
-
Monday - Friday 06:30 - 21:30
Saturday - Sunday 07:30 - 21:30
- Pay phones
- Yes
- Post box
- Yes
-
Located at the front of the station
- Refreshment facilities
- Yes
- Various coffee shops and café's available for refreshments
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
- Staff help available opening times
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Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 04:00 - 00:30
Sunday 06:00 - 00:30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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