London Bridge (LBG)
Managed by Network Rail
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
Note Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available) -
ATM machine
ATM machine ATMs are located on the lower and upper concourses. -
Toilets
Toilets The toilets can be located on the lower concourse.
A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.
The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.
If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
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Tourist information office
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Shops
Shops Various shops, cafes and restaurants
London Bridge
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Located in Station Approach.
- Storage spaces
- 200
- Storage CCTV
- Yes
- PlusBike (cycle hire)
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Cycle hire is not available within the station. However it is available within close proximity to the station at Duke Street Hill.
- Car Park
- No
- Onward travel information
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The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.
For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.
- Taxi
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Taxis are available from the taxi rank outside the main doors at the front of the station at upper level. Alternative taxi facilities are situated on Bermondsey Street at the junction with Tooley Street. Taxis are also available from St Thomas Street.
- Accessible taxis
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Taxis with ramps.
There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404
- Impaired mobility set down / pick up points available
- Yes
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Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:
- Southern: 0800 138 1016 (textphone 0800 138 1018)
- Southeastern: 0800 783 4524 (textphone 0800 783 4548)
- Thameslink: 0800 058 2844 (textphone 0800 975 1052) - Metro
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For North and North East Kent and South East London
- Airport
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Direct connections for Gatwick Airport and Luton Airport
- Port
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Connections for Dover Priory
- Car hire
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There are no car hire facilities at the station .
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 04:45 - 01:00
Saturday 04:45 - 01:00
Sunday 05:25 - 01:00
Ticket office is located on the lower level concourse.
- Location
- The ticket office is located on the lower concourse.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Smartcards validators
- Yes
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Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
- Penalty fares
- Penalty fares apply for Thameslink Southeastern Southern
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
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Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day
Information is available from staff at all times and information points are available
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
These are available on the main concourse.
- Left luggage
- Yes
- Lost Property
- Yes
- Managed by the Left Luggage unit who can be contacted on 0203 4684714
- 0203 4684714
- Customer Services
- Monday-Friday 08:00-21:00
Saturday 10:00-18:00
Sunday 10:00-18:00 - Ticket gates
- Yes
- `
- CCTV
- Yes
- Location for Rail Replacement Services
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Rail replacement bus services are usually found outside the front of the station.
However this is sometimes subject to change. Please check engineering posters or consult a member of staff.
Facilities
- ATM Machine
- Yes
- ATMs are located on the lower and upper concourses.
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)
- Shops
- Yes
- Type of shops available
-
Various shops, cafes and restaurants
- Toilets
- Yes
- Toilets Location
-
The toilets can be located on the lower concourse.
A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.
The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.
If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets,Male toilets
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Assisted travel
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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
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By booking through disabled travel or contacting any member of staff
Monday-Saturday 04:00-01:00
Sunday 06:00-01:00 - Staff help available opening times
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Monday - Sunday 04:00 - 01:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- All platforms can be accessed by lift
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 04:00 - 00:45
Sunday 06:00 - 00:45
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