London Kings Cross (KGX)
Managed by Network Rail
Station facilities
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Station seating facilities
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Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries, food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.
London Kings Cross
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Platforms 1, 8 & 9
- Storage spaces
- 204
-
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- CP Plus
- Phone number
- 0207 431 4001
- Address
-
-
-
- Email address
- [email protected]
- Note
-
Car set down / Pick up
Cars can pick-up and set down on Pancras Road. You cannot leave your vehicle unattended.
Sat-nav postcode: N1C 4TB
Pancras Road is one-way and can only be accessed from Euston Road.
Car Park
The car park is behind St Pancras International station on Pancras Road, which runs between London King's Cross and London St Pancras International stations.
- Opening hours
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Monday - Friday 05:00 - 01:36
Saturday 05:00 - 01:11
Sunday 05:00 - 01:36
- Number of spaces
- 322 with 12 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
There are bus stops in streets surrounding the station on Euston Road, Goods Way and York Way. More details at https://www.nationalrail.co.uk/posters/KGX.pdf
Accessibility on London Buses
All Transport for London buses are accessible by step free access on Transport for London's website https://tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
More information about Transport for London buses can be found at https://tfl.gov.uk/modes/buses/
- Taxi
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The taxi rank is situated on Pancras Road just outside of the station.
- Accessible taxis
-
Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.
- Impaired mobility set down / pick up points available
- Yes
-
There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.
There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.
- Metro
-
N/A
- Airport
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Connections from LUL available
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:00 - 22:00
Saturday 06:00 - 22:00
Sunday 07:45 - 22:00
The station will remain open until the last train departs.
- Location
- In the Main Concourse opposite the shops
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
One London North Eastern Railway machine inside the travel centre and one London North Eastern Railway machine outside the travel centre and are DDA compliant. There is a lowered ticket machine at this station.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Oyster transactions only available from self service ticket machines operated by Great Northern
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for Great Northern
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
-
The Rail Information Point is located in the centre of the Main Concourse.
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.
- Left luggage
- Yes
- Excess Baggage Company
- View Excess Baggage Company website
- 020 3468 4690
- Left Luggage - Baggage Storage (Lockers). Situated on the main Concourse. Mon - Sun 07:00 - 23:00.
- Lost Property
- Yes
- Excess Baggage Company
-
Monday - Friday 09:00 - 17:30
- View Excess Baggage Company website
- 0330 024 0215
- Situated on the Western Concourse adjacent to Platforms 9 - 11
- Customer Services
-
Help is available at the Rail Information Point in the centre of the Main Concourse.
- Ticket gates
- Yes
- Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- Bureau de Change
- Yes
- First class Lounge
- Yes
-
Location: Next to Waitrose
Tickets Accepted in LNER First Class Lounge:
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the LNER route
- Any LNER First Class packages
- First Advance (routed LNER & connections)
- LNER First Class Reader Offer (routed LNER & connections)
- LNER First Class Flat Fare (routed LNER & connections)
- LNER Rewards First Class Leisure Single (routed LNER & connections)
- LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
- Inclusive Tour Tickets (eg. Superbreak)
- Weekend First
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets/TV/Air charge for mobile phones
Refreshments: Complimentary selection of hot and cold drinks and light snacks available
Wi-Fi: Yes
Showers: No - First class Lounge opening hours
-
Monday - Friday 07:00 - 21:25
Saturday 08:00 - 20:15
Sunday 09:00 - 20:15
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
- Public telephones are available near the Euston Road entrance of the station.
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around London Kings Cross station
- Refreshment facilities
- Yes
- Shops
- Yes
- Type of shops available
- Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries, food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.
- Toilets
- Yes
- Toilets Location
- The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
Accessible toilets are located next to platform 9 and can be operated by a radar key.
- Showers
- Yes
- Trolleys
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
-
Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.
Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.
It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:
London North Eastern Railway - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/ Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00
Hull Trains - FREEPHONE 0800 316 1323
Grand Central - 08440 8110 072
Great Northern - 0800 0582 844
- Staff help available opening times
-
Monday - Friday 05:00 - 01:36
Saturday 05:00 - 00:36
Sunday 05:30 - 01:36
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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There is level access to all platforms. Lifts provided between concourse & Mezzanine and London Underground ticket hall.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
During station opening hours
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