City Thameslink (CTK)
Managed by Thameslink
Station facilities
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Station seating facilities
Station seating facilities The platforms at this station are underground. There are seats on both platforms -
Trolleys
-
Refreshments
Note Coffee shop at Station Front -
ATM machine
-
Toilets
Toilets Ludgate Entrance -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops Key cutting
City Thameslink
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- Pilgrim St
- Storage spaces
- 28
- Cycles are left at owners risk. Abandoned cycles may be removed
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- YES
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 07:15 - 19:45
Saturday - Sunday Closed
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Smartcards validators
- Yes
- For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Thameslink
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:00 - 23:30
Saturday 08:00 - 21:00
Sunday Closed
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
-
Monday - Friday 08:15 - 17:30
- thameslinkrailway.com/lostproperty
- Ticket gates
- Yes
- CCTV
- Yes
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Wifi information at this station
- Refreshment facilities
- Yes
- Coffee shop at Station Front
- Shops
- Yes
- Type of shops available
-
Key cutting
- Toilets
- Yes
- Toilets Location
- Ludgate Entrance
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
- The platforms at this station are underground. There are seats on both platforms
- Waiting rooms opening hours
-
There is no waiting room at this station
Accessibility and mobility access
- Helpline Contact
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 24 Hours a Day
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- This station has level access between train and platform without assistance from staff.
- Staff help available opening times
-
Monday - Friday 05:00 - 23:30
Saturday 08:00 - 21:00
- Ramp for train access
- No
- Step free access coverage
- Yes
- Step free access note
- This is a Category A station: This station has step-free access to all platforms.
Assistance Meeting Point is on the Ludgate Hill station concourse. - Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Wheelchairs may only be available when the station is staffed
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