Coronavirus Travel Advice |
Page last updated Thursday 27 January 2022 at 00:01
The health and wellbeing of our customers and staff is always our top priority. We know passengers may have concerns and rail companies are working closely with government to take the steps needed to keep our vital services moving while keeping customers safe.
Please visit our Safer Travel Pledge page for information on what we are doing to help you Travel with Confidence.
LATEST TRAVEL ADVICE
National Rail companies are asking passengers to continue to follow the latest advice from government and public health officials.
If travelling by train please check before you travel, book in advance and try to travel at quieter times if you can. To help you travel with confidence the rail industry is:
- carrying out more frequent and thorough cleaning than normal on trains and at stations
- making extra train carriages available whenever possible
- providing better information about how busy services are
Please remember that stations and trains may be busy, so leave plenty of time for your journey.
WHAT THIS MEANS FOR YOUR SERVICES
Working with government, a number of train companies have begun introducing amended timetables to ensure that passengers get a more reliable service with fewer short notice cancellations at a time when, like in other industries, staff absence is higher because people are affected by the virus. New timetables will focus on known peak travel times to provide trains for key workers, school pupils and those who cannot work from home.
The new timetables will also ensure key freight services can continue to move vital goods such as medicines and food around the country. Changes are being made that allow services to be restored as quickly as possible where this is necessary to meet rising demand when restrictions ease.
To create more space for passengers when there are fewer trains, where possible, more carriages will be added to services.
Please use the buttons below to check and plan your journey
HOW TRAIN COMPANIES ARE SUPPORTING YOUR JOURNEY
- Sharing advice and information about how to stay healthy - there are public health posters and other information around stations and on trains.
- Doing more to ensure our trains and stations are clean. The kind of steps being taken include a greater focus on cleaning high-touch areas on trains and at stations; (such as handrails and ticket machine touch screens), increasing the use of antiviral cleaning products and ensuring toilets are well stocked with soap. Trains are also being checked regularly throughout the day in addition to the cleaning which takes place in depots.
- Helping people book with confidence by offering fee free refunds should your journey plans change. Further information can be found on our Cononavirus Refunds information page.
Coach and Bus operators that are supplying rail replacement vehicles in certain areas are also working hard to ensure that all enhanced cleaning standards are met, including
- a greater focus on cleaning high-touch areas on vehicles; (such as handrails),
- increasing the use of antiviral cleaning products
- Where coaches have the facilities, ensuring toilets are well stocked with soap
If you require assistance when travelling, especially if there is a rail replacement service instead of a train, we recommend that you contact us to discuss your journey as soon as possible - See Assisted Travel page for details.
HOW YOU CAN HELP
When at our stations or travelling by train, we’re encouraging everyone to follow these guidelines:
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TRAVELLING TO LONDON
There is information on our dedicated London Travel Advice page.
FURTHER INFORMATION
Common Questions |
Book with Confidence |
Seat Reservations |
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Assisted Travel FAQs |
London Travel Advice |
Alert Me by Messenger |
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Face Coverings |
Face Covering Exemptions |
Safer Travel Pledge |
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Last updated: 27 January 2022
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