London Charing Cross (CHX)
Managed by Network Rail
Station facilities
-
Station seating facilities
-
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets Located on the central passage in the main concourse. -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops
London Charing Cross
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- Within car park and station forecourt
- Storage spaces
- 20
- 10 bike bars which can accommodate two bikes each
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- There are Santander hire cycles available near this station. See www.tfl.gov.uk for further details.
- Car Park
- Opening hours
-
To be confirmed by station operator.
- Accessible car park equipment
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
- Taxi
-
There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.
- Accessible taxis
-
Accessible taxis are located outside the front of the station
- Impaired mobility set down / pick up points available
- Yes
- Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
- Metro
-
- Bakerloo Line
- Northern Line.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Location
- The ticket office is situated on the concourse
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
On the concourse in front of the ticket office.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Smartcards validators
- Yes
-
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
- Penalty fares
- Penalty fares apply for Southeastern Southern
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
- Left luggage
- Yes
- Excess Baggage Company
- View Excess Baggage Company website
- 020 3468 4662
- Left Luggage - Baggage Storage (Lockers). Situated on the main station concourse. Mon - Fri 07:00 - 23:00
- Lost Property
- Yes
- Excess Baggage Company
-
Monday - Friday 09:00 - 17:30
- View Excess Baggage Company website
- 0330 024 0215
- Situated within the main concourse
- Ticket gates
- Yes
-
Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
On the central passage in the main concourse
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- Located on the central passage in the main concourse.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
Located on the central passage in the main concourse. Radar key for accessible toilets
- Trolleys
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- Staff help available opening times
-
Assistance/Help available from station staff from First to Last trains.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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