Common Questions


Page last updated Friday 29 April 2022 09:35

Here, we provide answers to some of the most common questions rail passengers might have about what Coronavirus means for them, their journey and the railway.

How will I be able to find out if my train is affected?
Please check your journey before you travel using the journey planner or find live station departure/arrival information below. 

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What is your advice to passengers who are unwell and need to travel home?


If people have symptoms of Coronavirus, and need to travel home to self-isolate, they may do so but should try to keep away from other passengers and staff, and catch coughs and sneezes in a tissue.

Everyone must wear a face covering throughout their journey, including at stations and on platforms, unless they are exempt. 

I need assistance to complete my journey. Will this still be available?


If you need assistance when travelling on National Rail services, staff will continue to provide help so that you can get to your home station safely. This is a challenging time for the country and our staff may be affected by Coronavirus, but we will do everything we can to help you complete your journey.

While it is not a requirement to book assistance ahead of time, we strongly recommend that you contact us to discuss your journey as soon as possible - See Assisted Travel page for details 

Can I still get assistance if I have symptoms of Coronavirus?

You should not be travelling if you have symptoms of Coronavirus, you should stay at home.

If rail staff get sick will services be cancelled?


Like everyone, our staff may be affected by Coronavirus and this will limit our ability to operate a full service. We cannot guarantee there will be no cancellations, but we will protect the most important routes and services so that vital freight and commuter trains keep moving.

I’ve just returned from abroad, can I still get the train from the airport?


If you have returned from a country that is not exempt from quarantine you can travel by train to get to where you are going to self-isolate if necessary.

You should wear a face covering (unless you are exempt), maintain social distance wherever possible and take the most direct route.

More information is available on the website

Should rail passengers and staff wear face coverings?


Keeping our customers and staff safe while they travel or work is our top priority.

Train operators are implementing the government’s newest guidance and passengers are no longer legally required to wear a face covering on trains or at stations, but should feel free to do so if they can. 


Photo of a woman and small child on a train wearing face coverings​​​​​​​

Photo of a woman looking out of the window on a train wearing a face covering​​​​​​​

Last updated:   29 April 2022